Refund policy

Returns and cancellations

We offer a 30-day returns window from delivery. This policy includes our voluntary returns offer and does not limit your statutory rights if goods are faulty, damaged, incorrectly supplied or not as described.

UK and EU cancellation rights

For eligible online purchases, tell us within 14 days after delivery if you wish to cancel. You then have a further 14 days to send the goods back. You can notify us by emailing info@malegroomingsupplies.com with your order number and a clear statement that you wish to cancel. EU customers can also use our EU withdrawal form.

Please contact us for the return address and safe return instructions. A clear cancellation notice does not depend on us approving it first.

Condition and hygiene exclusions

You may inspect eligible goods as you would in a shop. We may make a lawful deduction for loss in value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning.

The change-of-mind cancellation right does not apply to sealed goods that are unsuitable for return for health protection or hygiene reasons once their seal has been broken. This is assessed for the particular product; it is not a blanket exclusion for all grooming products. Your rights concerning faulty or incorrectly supplied goods still apply.

For our voluntary returns offer after the statutory cancellation period, request your return within 30 days of delivery. Goods must be unused, complete and in their original packaging. Please provide your order number or other proof of purchase.

Return costs and refunds

You pay the return postage for a change-of-mind return. If we supplied the wrong goods or the goods are faulty, contact us so we can arrange an appropriate return at our cost.

For a valid statutory cancellation of the whole order, we refund the goods and the cost of our least expensive standard outbound delivery option. Any extra amount paid for a premium delivery option need not be refunded. We do not deduct payment processing fees from statutory refunds.

We issue statutory cancellation refunds without undue delay and within the applicable 14-day deadline. For returned goods, we may wait until we receive the goods or evidence that you sent them back, whichever happens first. Refunds use the original payment method unless you expressly agree otherwise and incur no refund fee.

For voluntary returns outside the statutory cancellation period, the original delivery charge is not refunded unless the goods are faulty or incorrectly supplied.

Sale goods, restricted goods and returned parcels

Sale goods have the same statutory rights as full-price goods. Contact us before returning fragrances, aftershaves or other restricted goods so we can agree a suitable carrier and packaging; do not post restricted goods using an unsuitable service.

If a parcel is returned because an address was incorrect or delivery was not collected, contact us to confirm the parcel's condition and available options. Any cost to resend it will be quoted before re-dispatch. Your statutory cancellation and faulty-goods rights are unaffected.

For help, contact info@malegroomingsupplies.com.